FAQs
Effective date: November 3, 2026
Last updated: November 3, 2026
What does Ruveth sell?
Decorative cushion covers with textured surfaces, graphic patterns and sculptural details for sofas, armchairs and bedrooms.
Is an insert included?
No, unless the individual listing expressly says otherwise. The current collection is sold as cushion covers only. Inserts and other styling accessories shown in photographs are not included.
How do I choose a size and care for the cover?
Check the individual product's dimensions, material and care label before ordering or cleaning. Do not assume that all covers share a size or are machine washable. If a detail is missing, contact support@ruveth.com before purchasing.
What does shipping cost and how long does it take?
Standard shipping is US$5.99 per order for eligible destinations. Processing normally takes up to two business days. Estimated transit is 7–12 business days to the United States, 7–15 to Canada, the UK and eligible European destinations, and 8–15 to Australia, New Zealand and eligible Asian destinations. Transit excludes processing time. Check our Shipping & Delivery policy and checkout for destination eligibility and the complete details.
Can I return a cover?
You may request a voluntary return within 30 calendar days after delivery, subject to the condition requirements in our Return & Refund Policy. You pay change-of-mind return postage to the US warehouse. We cover reasonable return costs for faulty, damaged or incorrect goods. Mandatory legal rights remain unaffected.
Can I cancel?
Contact us promptly. Requests we can process before dispatch are cancelled and refunded in full. After dispatch, we may need to arrange a return. Statutory cancellation rights still apply where required. See our cancellation terms in our Terms of Service.
Are these products US-made or shipped from the US?
We do not claim US manufacture. A US returns warehouse does not establish dispatch origin. Contact us before ordering if the dispatch location matters to you.
Who operates the store?
Wing Cheung Hing Company Limited operates Ruveth from its Hong Kong registered office. Our contact information and US returns warehouse are listed below.
Business and contact information
Ruveth is operated by Wing Cheung Hing Company Limited.
Operating company: Wing Cheung Hing Company Limited
Registered office: UNIT 1806, 18/F., 9 WING HONG STREET, Cheung Sha Wan, Hong Kong
Email: support@ruveth.com
US customer service phone: +1 (229) 321-9126
Website: https://ruveth.com
US returns warehouse: 743 Irondale Road, South Pittsburg, TN 37380, United States. This is a returns location, not our registered office or a retail store. Please contact us before returning an item so that we can provide return instructions. Do not send product returns to the Hong Kong registered office.