Terms of Service
Effective date: November 3, 2026
Last updated: November 4, 2026
1. Contracting party and scope
This website at https://ruveth.com and the Ruveth online store are operated by Wing Cheung Hing Company Limited (“we”, “us” or “our”). Ruveth is our store brand. Your purchase contract is with Wing Cheung Hing Company Limited, not with the brand as a separate legal entity and not with Shopify. Shopify supplies the e-commerce platform.
These Terms govern use of our website and orders for decorative cushion covers. The product information shown before purchase and our Shipping & Delivery, Return & Refund Policy and Payment Options form part of the relevant purchase terms. Our Privacy Policy explains data handling; accepting these Terms is not consent to optional marketing or non-essential cookies.
2. Eligibility and information you provide
You must have legal capacity to enter the purchase contract. If you use an account, keep its access details secure and tell us promptly about suspected unauthorized use. Provide accurate contact, billing and delivery information, and use only a payment method you are authorized to use.
3. Products and presentation
We sell cushion covers. Inserts and styling accessories are excluded unless expressly included in the relevant listing. Check the stated quantity, size, composition, care instructions and selected options before ordering. Contact us if essential information is missing.
Screen settings and lighting can affect the appearance of colors and textures. This does not exclude our obligation to supply goods that match their description and meet applicable quality standards. Product photographs do not justify a material difference in the goods supplied.
4. Prices and payment
Prices and the checkout total are shown in the displayed transaction currency. Our base currency is USD. Shipping charges, discounts and taxes collected by us are shown before payment. Import charges, where applicable and not collected by us, are addressed in our Shipping & Delivery policy.
Prices may change for future orders. We will not retrospectively increase the agreed price of an accepted order. If we identify a genuine pricing or listing error before acceptance, we will contact you to confirm the corrected offer or cancel and refund the affected order. We will not charge a higher amount without your agreement.
5. Orders and acceptance
Submitting an order is an offer to buy. An automated acknowledgment confirms receipt but is not necessarily acceptance. We accept the order when we send dispatch confirmation or an express acceptance message. If we cannot accept an order because of availability, payment verification or another lawful reason, we will notify you and promptly return any payment collected for it.
We may conduct proportionate checks to prevent fraud. We will not use a verification request to demand unnecessary personal data or impose undisclosed charges. We will not substitute products without your consent.
6. Delivery and responsibility for goods
Our Shipping & Delivery policy explains destinations, fees, processing and transit estimates. The US returns warehouse does not mean the goods are manufactured in or dispatched from the United States. We will notify you if the stated dispatch time cannot be met and provide the applicable cancellation or delay-consent options.
For consumer orders, risk of loss remains with us until the goods are delivered to you or your nominated recipient, subject to any mandatory rules. We do not transfer all delivery risk to you at carrier handover. Please provide an accurate address and cooperate reasonably with a missing-parcel investigation.
7. Cancellations, returns and refunds
To request cancellation, email support@ruveth.com with the subject “Cancel order”, your order number and checkout email, or call +1 (229) 321-9126. Contact us promptly because a request does not itself pause fulfillment.
If we receive and can process your request before dispatch, we will cancel the order and issue a full refund, including the shipping amount paid for the cancelled order, to the original payment method. We charge no cancellation fee. For an ordinary pre-dispatch cancellation, we aim to issue the refund within five business days after confirming cancellation; any shorter legal deadline applies. Your payment provider may need additional time to display the credit.
After dispatch we may be unable to intercept the parcel. If it cannot be stopped, we will explain the return procedure. This logistical limitation does not remove a statutory right to cancel a qualifying distance sale. If an item is unavailable or we cannot meet the stated dispatch time, we will notify you and offer the applicable choice of accepting a revised dispatch date or cancelling the unshipped order for a prompt refund, obtaining any consent required by law.
We offer a voluntary 30-calendar-day return request window after delivery, subject to the conditions in our Return & Refund Policy. Customer-paid change-of-mind return postage, our responsibility for faulty-goods return costs, refund timing and statutory distance-selling cancellation rules are explained there. Neither a return authorization process nor the expiry of our voluntary return window removes non-excludable rights concerning defective goods or other legal remedies.
8. Permitted website use and intellectual property
You may browse the store and use its content to make personal purchasing decisions. Do not use the website for fraud, unlawful activity, infringement, malicious code or unauthorized access, or interfere with its operation. Store content is owned by or lawfully used by its respective rights holders. Any other use requires permission unless the law allows it.
If you submit a review, you must have the right to submit it and describe your experience honestly. We may display that review in connection with the relevant product and store, subject to your rights and applicable law. We do not require you to waive ownership of unrelated content or permit misleading alteration of your review.
9. Platform and third-party services
Shopify hosts the store, and payment and delivery providers support transactions. A provider's own terms may govern its separate service. The use of these providers does not remove Wing Cheung Hing Company Limited's responsibilities to you as the seller. External links do not make their operators part of our company.
10. Quality obligations and liability
We remain responsible for goods meeting the description and the quality and other standards required by applicable law. We do not exclude statutory implied conditions or warranties that cannot lawfully be excluded.
We are responsible for reasonably foreseeable loss caused by our breach of contract or failure to use the care required by law. Where the law permits, we are not responsible for purely business losses from goods bought for private use or losses that were not reasonably foreseeable. Nothing excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where protected by law, or any other liability that cannot lawfully be excluded or limited.
11. Complaints and disputes
Contact support@ruveth.com with your order number and a description of the issue. We will review the information and work toward a fair resolution. You do not have to complete an internal complaint process before exercising a legal right, and these Terms do not impose mandatory arbitration or a waiver of collective rights that the law protects.
12. Governing law and courts
These Terms and contracts with Wing Cheung Hing Company Limited are governed by the laws of the Hong Kong Special Administrative Region. The courts of Hong Kong have non-exclusive jurisdiction. This choice does not deprive a consumer of mandatory protections under the law that otherwise applies to them, or a right to bring a claim in another competent court where applicable law provides that right.
13. Changes, severability and existing orders
We may update these Terms for future use and orders by publishing a revised version and update date. A change does not retrospectively alter an accepted order without your agreement unless the law requires it. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. No failure to enforce a provision immediately waives a legal right.
Business and contact information
Ruveth is operated by Wing Cheung Hing Company Limited.
Operating company: Wing Cheung Hing Company Limited
Registered office: UNIT 1806, 18/F., 9 WING HONG STREET, Cheung Sha Wan, Hong Kong
Email: support@ruveth.com
US customer service phone: +1 (229) 321-9126
Website: https://ruveth.com
US returns warehouse: 743 Irondale Road, South Pittsburg, TN 37380, United States. This is a returns location, not our registered office or a retail store. Please contact us before returning an item so that we can provide return instructions. Do not send product returns to the Hong Kong registered office.