Shipping & Delivery
Effective date: November 3, 2026
Last updated: November 4, 2026
This policy applies to decorative cushion covers ordered from Ruveth, operated by Wing Cheung Hing Company Limited. Covers are supplied without inserts unless the product listing expressly states otherwise.
1. Destinations
We offer shipping to eligible addresses in the United States, Canada, the United Kingdom, selected European and Asian countries, Australia and New Zealand. The destinations and shipping services available for your specific address are shown at checkout. If checkout does not offer a shipping method for your address, please contact us before ordering. We do not promise delivery to every country or address within a region.
2. Processing and delivery estimates
Orders are normally processed within two business days after payment confirmation. Business days exclude weekends and public holidays. Transit estimates below start after dispatch and do not include processing time.
United States
Estimated transit after dispatch: 7–12 business days
Estimated total including processing: Up to approximately 9–14 business days
Canada, United Kingdom and eligible European destinations
Estimated transit after dispatch: 7–15 business days
Estimated total including processing: Up to approximately 9–17 business days
Australia, New Zealand and eligible Asian destinations
Estimated transit after dispatch: 8–15 business days
Estimated total including processing: Up to approximately 10–17 business days
These are estimates rather than guaranteed arrival dates. Product-specific dispatch information shown before purchase applies to that item. If we cannot meet the stated dispatch time, we will notify you, provide an updated estimate and offer the choice of agreeing to the delay or cancelling the unshipped order for a prompt refund. We will obtain any consent required by applicable law.
3. Shipping fees and taxes
Standard shipping costs US$5.99 per order for eligible standard-shipping destinations. The applicable shipping fee, available service, discounts and any taxes collected by us are shown before you confirm payment. We will not add undisclosed shipping charges after you place your order.
For cross-border deliveries, import duties or local taxes not collected at checkout may be payable under the destination's rules. Any known additional import charges for which you will be responsible will be disclosed before purchase. Contact us before ordering if the treatment of duties for your destination is unclear.
4. Dispatch location and tracking
Orders may be fulfilled through distribution partners. The US returns warehouse is not a promise of US-origin dispatch or US manufacture. If dispatch origin is important to your purchase, ask us before ordering.
When your order ships, we will send tracking information to the email address used at checkout where tracking is available. Tracking may take up to 48 hours after dispatch to show a carrier update. Use the carrier's tracking service or contact us for assistance. Items in a single order may arrive in separate parcels, without additional shipping charges unless agreed before purchase.
5. Incorrect addresses and changes
Check your delivery address before paying. Contact us promptly if you need to correct it. We will try to help before dispatch but cannot guarantee a change once the parcel is in transit. If redelivery or reshipment is needed because of an address error you provided, we will explain any actual additional charge and obtain your agreement before charging it.
6. Delayed, missing or damaged deliveries
If a parcel is overdue, damaged, or marked delivered but cannot be located, contact us. We may ask you to check with household members, neighbors or the carrier while we investigate with the fulfillment partner. A delivery scan alone will not automatically close your claim.
Where goods are lost before delivery, arrive defective or damaged, or do not match your order, we will provide the remedy required by applicable law, which may include replacement or refund. We cover reasonable return costs where the problem is our error or a faulty item. Nothing in this policy transfers non-excludable delivery responsibilities to you merely because we handed a parcel to a carrier.
7. Cancellations and returns
See our cancellation terms in our Terms of Service for cancellation requests and our Return & Refund Policy for the 30-day return request window, return costs and refund procedures. Mandatory consumer rights remain unaffected.
Business and contact information
Ruveth is operated by Wing Cheung Hing Company Limited.
Operating company: Wing Cheung Hing Company Limited
Registered office: UNIT 1806, 18/F., 9 WING HONG STREET, Cheung Sha Wan, Hong Kong
Email: support@ruveth.com
US customer service phone: +1 (229) 321-9126
Website: https://ruveth.com
US returns warehouse: 743 Irondale Road, South Pittsburg, TN 37380, United States. This is a returns location, not our registered office or a retail store. Please contact us before returning an item so that we can provide return instructions. Do not send product returns to the Hong Kong registered office.